Contact

🤝 We are here for you. Really.

Whether you contact us by email, or chat, you will always be communicating with a real person – no robot, no artificial intelligence.

We truly value our customers and believe that the human approach is irreplaceable.

We are happy to answer any questions you may send us by clicking on the relevant link in the sections. Each link is managed by a team of responsible people who are ready to help you quickly and efficiently.

Please use ONE method of contact. Contacting multiple links for the same inquiry may delay responses for you and other customers.

What information will we need?

To expedite and resolve your request, please send us, for example: the customer's name, email address, photos of the goods being complained about, or the question you need answered.

More questions?

Contact our support team here:

GENERAL INFORMATION

• How long does delivery take and how much does it cost?
• What are the possible payment methods on the e-shop?
• How do I create an account in the e-shop?
• What benefits come from registering in the e-shop?
• How do I choose the right size?
• What should I do if I want to return the goods that were delivered to me?

email: info@nebshop.cz

STATUS OF MY ORDER

• How can I pay for my order?
• Where is my order?
• How can I change my delivery address?
• Can I change items in my order?
• How can I track my order?
• I need to cancel my order, is that possible?
• I did not receive confirmation of my order anywhere. How can I check if the order was placed correctly?
• I received an email stating that my order was canceled. Why?
• I received different products than I ordered.
• The shipping company did not deliver my order. Can you help me?

email: reklamace@nebshop.cz

STATUS OF MY COMPLAINT

• Can I exchange my purchased goods?
• Can I return my purchased goods?
• Can I return used goods?
• What should I do if I decide to return or complain about the goods?
• In what cases is it no longer possible to return the goods?
• How will my paid amount be refunded?
• Will I get my money back immediately?
• I received a defective/damaged product.

Hours of Operation: